Employee Assistance Program (EAP)

Obtain an Authorization Code

EAP is a confidential service available at no cost to you and your family 24 hours a day, 365 days a year. You will need to receive an authorization code prior to contacting a counselor. To obtain an authorization code, call (866) 248-4096. 

The authorization code is your insurance authorization for the approved sessions.  It is important to provide the authorization code to the counselor prior to beginning any sessions to ensure proper billing. Without the authorization code, you and/or your medical insurance will be billed for the counseling services rather than EAP. 

Find a counselor

Once you receive an authorization code you are ready to contact an in-network licensed counselor.

For faster access to a licensed counselor and more flexibility, try TalkSpace.  TalkSpace is an online platform that allows you to meet with a licensed counselor virtually or via text.

Note: If you choose to text with a counselor, one week is considered one session.

For more information about these options and to find an in-network licensed counselor, visit www.liveandworkwell.com. Click on "Browse with an access code" and enter "Sonoma".  

Suicide and Crisis Lifeline: Call or Text 988

All County of Sonoma employees, including part time and extra help, and their families are eligible for EAP Services.

A family member is any individual living with the employee, including, but not limited to a spouse, child(ren), grandchild(ren), domestic partners, parents, and grandparents. Children living away from home are also eligible for EAP.

Nannies, housekeepers, or other domestic help living with the employee are not considered family members.

Talk one-on-one with an experienced, licensed counselor for support with stress management, strengthening relationships, work/life balance, grief and loss, and more. You can access a counselor face-to-face, online, by phone, or text — whichever is most convenient for you. As with all EAP services, your conversation will be strictly confidential.

To obtain an authorization code, call (866) 248-4096 24 hours a day, 365 days a year.

Suicide and Crisis Lifeline: Call or Text 988

• Divorce
• Landlord and tenant issues
• Real estate transactions
• Wills and power of attorney
• Civil lawsuits and contracts
• Identity theft recovery

• Saving for college
• Debt consolidation
• Mortgage issues
• Estate planning
• General tax questions
• Retirement planning
• Family budgeting

Care services

Adult care, caregiver support, child care, special needs care, summer camps, holiday child care and back-up care 

Education services

Education resources including preschools, public and private schools, tutors and test preparation, financing, and continuing education

Daily living services

Information on parenting, adoption, pregnancy and infertility, pet sitters,relocation, home repair services and more

Autism Family Support services

Offers families the tools, information and resources they need to care for a child with ASD. This specialized program is not a medical service; rather it provides support, guidance and advocacy for parent caregivers of children with autism.

Visit www.liveandworkwell.com to access articles and tools such as videos, calculators and quizzes to help you improve your health and manage life events. You can also search for service providers in your area. The site is available in English and Spanish.

Topics include:

• Depression
• Strengthening marriage and relationships
• Stress management
• Anxiety
• Conflict management
• Weight management
• Communication